Valley Metro requests that public transit use is limited to essential or critical trips. With demand reduced due to COVID-19, Valley Metro will continue to assess all transit services.
Social distancing & face coverings
Valley Metro encourages all riders to continue to practice social distancing of 6 feet while waiting and onboard public transit. In keeping with the latest CDC guidelines, we strongly encourage riders to wear a face covering when on board. Your face covering helps protect others while riding public transit.
Starting Monday, May 18, 2020, RideChoice customers choosing Uber as their mode of transportation are required to wear face coverings. This aligns with Uber’s new policy where Uber drivers are also required to wear a face covering. Drivers have been instructed to deny transport to customers that are not wearing a face covering. If you have any questions about the new face covering requirement, please call RideChoice at (602)716-2111. For more details from Uber on this new safety measure visit uber.com/blog/your-safety-during-the-new-normal.
Service updates
Starting Monday, May 18, some early, late and weekend trips are temporarily eliminated on these five routes.
- Route 30-University Dr
- Route 45-Broadway Rd
- Route 61-Southern Ave
- Route 77-Baseline Rd
- Route 108-Elliot Rd/48th St
Beginning Monday, May 18, Tempe FLASH bus service will be suspended until August 20, 2020.
Adjustments in effect:
Starting Monday, May 4, due to the continued impacts of COVID-19, the city of Phoenix Public Transit Department will reduce service on bus routes in Phoenix. See the Phoenix City Council action approved on April 23, visit phoenix.gov/newsroom/public-transit/1161.
Beginning the week of April 13, passenger space on buses will be limited for the safety of the operators and riders. If the rider capacity is reached, bus operators may not allow boardings until additional capacity is available. Plan ahead as these adjustments may impact your travel time. To see the Phoenix City Council action approved on April 6, visit phoenix.gov/newsroom/public-transit/1078.
Starting Monday, April 13, Avondale Zoom will now be served by 40 ft. buses with front and rear doors. For the safety of riders and operators, passengers will enter and exit using the rear doors.
Beginning Saturday, April 11, light rail will be on an adjusted schedule Monday-Saturday. The first full trip on light rail begins around 4:45 a.m. with the last trip starting at 11 p.m. Adjustments include 15-minute frequency 5 a.m.-6 p.m. with no late night service on Friday and Saturday. Sunday service will remain the same.
On Thursday, April 9, Peoria on the Go (POGO) will suspend service until further notice.
Starting Monday, April 6, Tempe Orbit routes will have an adjusted schedule. Please use the schedules listed online.
Effective Monday, April 6, Express and RAPID schedules reduced until further notice.
- Express & RAPID bus schedules
- Scottsdale trolley service is suspended until further notice:
- 68th St/Camelback Rd (68CM)
- Miller/Hayden (MLHD)
- Mustang (MSTG)
- Old Town Trolley (OLDT)
- Transit Center customer service windows at the following transit centers are closed:
- Central Station (Central Ave./Van Buren St.)
- Ed Pastor (Central Ave./Broadway Rd.)
- Sunnyslope (3rd St./Dunlap Ave.)
- Metrocenter (Metrocenter Mall)
Service on regular schedules, as of May 18, 2020:
- Valley Metro Paratransit
- As a COVID-19 precaution, we are providing single rider trips, with a few exceptions. To schedule your paratransit trip call (602) 716-2200.
Customer Service
We are still providing trip planning assistance at (602) 253-5000, however, we may be experiencing a high volume of calls. Alternate ways to contact us:
- Email us at csr@valleymetro.org
- Login to the Customer Assistance System to offer kudos, make a suggestion or file a complaint. If this is your first time using the Customer Assistance System, use this Registration Page to create a new account.
Preventive measures
We have added temporary safety measures on board buses and light rail:
- Bus riders are asked to board from the rear door to enhance the distance between operators and passengers.
- Seats near the operator are blocked off for the safety of operators and riders.
- Valid fare is required for each bus and light rail trip.
- To find a fare retailer near you visit valleymetro.org/where-to-buy.
Stay healthy
Your health is very important and so is the health of our frontline staff. We want every ride on Valley Metro to be safe, clean and comfortable, so please do your part:
- Stay home when you are sick
- Wash your hands with soap and water for at least 20 seconds
- Wear a mask in public, when possible
- Avoid touching your eyes, nose and mouth
- Cover your cough or sneeze into your elbow
- Get plenty of sleep, be physically active, manage your stress, drink fluids and eat healthy food.
Visit the U.S. Center for Disease Control site or the Arizona Department of Health Services site for additional updates.
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